Upon Order Placement, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.
Shipping Carriers
We use FedEx International Connect Plus for international shipping.
Shipping Timeframe
International shipping takes approximately 3 to 10 business days, depending on the destination. Delays can occur due to weather conditions or the importing process into the destination country. These delays vary by country and are beyond our control.
Tracking Your Order
All international shipments are tracked. You will be provided with a tracking number once your order is shipped. You can use this tracking number to check the status of your shipment on the FedEx or DHL website.
Shipping Costs
Shipping costs are non-refundable. This includes both the original shipping cost and any return shipping costs. Shipping costs for replacement or repaired items are reimbursed by Airdrop Gaming.
Import Taxes and Duties
The customer is responsible for all import taxes, duties, and any other customs fees associated with their order. These charges are not included in the product price or shipping cost and must be paid by the recipient upon arrival in the destination country.
Import taxes and duties are non-refundable in the event of a return or refund.
Exclusions
Due to difficult customs clearance and other reasons, we do not ship to Brazil, Turkey, Russia or China.
Address Accuracy
Please ensure your shipping address is accurate when placing your order. We are not responsible for shipments sent to incorrect addresses provided by the customer.
Damaged or Lost Shipments
In the event of a damaged or lost shipment, please contact us immediately by completing the contact form or emailing us directly at support@audioradar.com. We will work with the shipping carrier to address the issue and provide a solution.
Customer Service
If you have any questions or concerns about your international shipment, please contact our customer service team at support@audioradar.com